Certified Since:: May 2020
As a Fractional Certified Director of Operations, and Certified Online Business Manager, I support successful and ambitious remote small businesses in the services field. Growing your business means making impact and serving more clients who are happy with your services and/or products.
I have a medical background (MD) and experience as a corporate Operations Manager in a multimillion dollar/euro organisation in the field of human tissue donation, where I have lead IT projects, setting up Quality Manuals (SOPs), and LEAN/improvement of business processes.
Over the past 5+ years, I have worked with a range of international businesses in the online space, from coaches, course creators, healthcare and other service providers. This enabled me to dive into a lot of different software tools and see where the most immediate needs are from an Operational Excellence perspective.
I provide business owners with strategic support, consulting, Online Hiring Services, and Operations Management on a retainer basis.
My strategic and analytic approach looks at the business holistically with a helicopter view but also with eye for detail.
My expertise in the area of quality control, Standard Operation Procedures, Finances, Hiring and Process Optimization (Operational Excellence) makes the business run better, save time and energy, and be more profitable. I'm at my best when I can be the linking pin between the developers/contractors and the owner and the rest of the team.
I have a well-developed sense of responsibility and responsiveness, while I manage and grow your team, projects and streamline the business systems. I love working with small teams that honour each other's work, availability and boundaries. My clients are aware of the importance of personal energy management for both themselves and their team, to make sure everyone is rested and delivering their best work.
I'm based in The Netherlands, work internationally in Europe, UK, the East coast of the US/Canada, and Asia.
When I'm not working, you will find me in my garden or studying Korean.
Book your complimentary call with me here: https://willemijnmaas.as.me/obm
Online Business Trainings
• Director of Operations Certification by The Ops Authority
• Launch Manager Certification by The Launch Guild
• OBM certification
• B-school - Marie Forleo
• The Copy Cure - Marie Forleo
• SOMBA - Sigrun Gudrunsdottir
• Online Event Creation - Jocelyn Mercado
Business Management & Project Management
• experience as a Project Manager and Manager of Operations in a Life Sciences organisation
• Operational Excellence - TIAS Business School (Tilburg, The Netherlands)
• Organisational Change - TIAS Business School (Tilburg, The Netherlands)
• Basics of Project Management - Stanford University, US
• ISO Internal Auditing Training
• Metrics Training IAOBM - creating dashboards in Google Data Studio
• 15 years of experience as a Medical Doctor in Psychiatry and Donor Medicine
• Medicine (VU, Amsterdam, The Netherlands)
• PhD research in Psychiatry
• Scientific Writing in English
• Statistics SPSS training
• Certified Holistic Health Coach
• Certified Yoga Teacher
• Svastha Yoga Therapy Training
• Korean language classes
English: fluent both spoken and written
native Dutch speaker
German - basic understanding
Korean - basic understanding
Google Looker Studio