Tarena Muhammad

Tarena Muhammad

Certified Since:: February 2021

About:

Strategic consultant and Air Force Veteran who helps female business owners rapidly grow their business and still have time to take a vacation. With 18+ years of experience in operations, systems, and strategy, I've discovered the keys to getting more done in less time so my clients can take time off without feeling guilty. As a mom of 2 myself, I know exactly how sanity-saving this can be.

In addition to running my own business, I serve as the Head of Operations for The Well, a professional network for women of color. I'm passionate about helping women—especially fellow veterans—become powerhouses in business and in life, while building the business of their dreams.


Skills & Training:

I have 20 years of experience overseeing IT Help Desk and Customer Service operations, as well as managing Information Security, Records Management, and Organizational Wellness programs for some of the Air Force's largest organizations. My professional background includes working in government, tech, finance, and academia as faculty for cyber/information security and project management programs.

In my previous consulting business, I partnered with government agencies and large corporations to develop cyber security learning resources and training to help small business owners safeguard their businesses and customer data.

I'm also Head of Operations at a social startup that runs a large professional network membership.

I hold a B.S. in Computer Information Systems from Bellevue University, as well as a M.S. in Cybersecurity Policy and an MBA from University of Maryland Global Campus. I'm also a HubSpot Service Provider certified in Client Management and the Inbound marketing methodology.

Additional Skills & Training:

Coaching & mentorship
Program Management
Operations Management
Project Planning & Management
Launch Planning
Strategic Planning
Team Management
Customer Journey Mapping
Customer Experience
Client/Employee Onboarding/Offboarding
Setting up membership portals
Creating Buyer Personas
Business Communication

Continuing Education:

Strategic Leadership & Management (certificate) - University of Illinois at Urbana-Champaign via Coursera
Business Development: Strategic Planning (certificate) - LinkedIn Learning

Clifton Strengths:

Intellection
Input
Empathy
Relator
Adaptability


Languages:

English


Online tools & systems:

Canva
FG Funnels
Honeybook
Dubsado
Asana
Membervault
HubSpot CRM
GSuite
Thrivecart
Slack
Thinkific
Piktochart
Freshbooks
Stripe