Certified Since:: February 2021
Hi! I help my clients systematize all aspects of their business to eliminate inefficiencies, delegate, put their focus where it matters and stay in their zone of genius. But the trick is tackling all three of the steps I listed above, not just one of them! Streamlining processes 🗂️ through systems integration, automation + documentation (SOPs) is MY zone of genius.
I have 20 years of experience overseeing IT Help Desk and Customer Service operations, as well as managing Information Security, Records Management, and Organizational Wellness programs for some of the Air Force's largest organizations. My professional background includes working in government, tech, finance, and academia as faculty for cyber/information security and project management programs.
In my previous consulting business, I partnered with government agencies and large corporations to develop cyber security learning resources and training to help small business owners safeguard their businesses and customer data.
I'm also Head of Operations at a social startup that runs a large professional network membership.
I hold a B.S. in Computer Information Systems from Bellevue University, as well as a M.S. in Cybersecurity Policy and an MBA from University of Maryland Global Campus. I'm also a HubSpot Service Provider certified in Client Management and the Inbound marketing methodology.
Additional Skills & Training:
Business Process Improvement
Standard Operating Procedures
Strategic Leadership & Management (certificate) - University of Illinois at Urbana-Champaign via Coursera
Business Development: Strategic Planning (certificate) - LinkedIn Learning