Faye Clowes

Faye Clowes

Certified Since:: May 2020

Expert Overview

Are you a dedicated B2B business leader serving professionals in sectors like healthcare, law, and finance? If so, we're a perfect match. I'm Faye, and I specialise in partnering with people like you to elevate your business to new heights.

WHO I WORK WITH >>

You’re on a journey of organic growth that has been somewhat chaotic. You have a small but committed team, and they’re fueled by a heart-centered work culture. They are the backbone of your success. However, the absence of structure has left all of you overworked and frustrated. Your unwavering commitment is to provide top-tier services to professionals in well-established sectors, which means it’s time to ditch the chaos and systemise for growth.

MY SERVICES >>

🔥 Online Business Management Retainer Package 🔥

Say goodbye to operational overwhelm. Break free from the back office, and refocus on your core strengths. I'll dive into your processes, planning, and team, ensuring everything is meticulously handled, documented, and systemised. I'll be your back-office backbone, and will make sure that it all runs like clockwork.

🔥 Online Business Management Rescue Package 🔥

Rapid transformation in just 90 days. If you don’t need me as a permanent fixture, work with me for just 90 days. I’ll conduct a thorough ops review and create a tailored plan to address your most urgent issues, leaving you with a roadmap for success. By collaborating with you and your team, we'll implement recommendations and a project plan, as well as addressing the most urgent issues in your operational backend.

🔥 Strategy Mapping 🔥

A clear roadmap to success. In 2 interactive Zoom sessions, we'll explore your ideas and strategies, and unpack them meticulously. I'll create a crystal-clear, actionable project plan, aligning with the 7 pillars of strategy to guide your business towards growth and profitability.

🔥 Customer Success 🔥

Loyal customers who advocate for your brand. This can be either on a retainer basis, or on a project basis. I'll mend relationships, nurture connections, and elevate your customers' experiences to new and impressive heights. In doing that, we'll transform satisfied clients into enthusiastic advocates, fostering long-term loyalty.

MY BACKGROUND >>

I've honed my skills across a wide variety of sectors, and I've worked with both small and large companies.

As a former Customer Success Manager at a cybersecurity firm and a Marketing Manager in the same industry, I've navigated the intricate world of tech and security, ensuring clients' satisfaction and success.

My journey also led me to a role as a Customer Success Manager at a multinational telecoms giant, where I fine-tuned my knack for fostering lasting client relationships and driving excellence in service delivery.

Among my OBM highlights, I have worked to support a membership dedicated to immigration lawyers and specialists and another supporting professional women by developing their emotional intelligence for career progress. My role at a change management CIC allowed me to fine-tune my work on systems and processes, reinforcing my commitment to streamlining operations for efficient growth.

I hope you can see that I bring a unique blend of skills and insights to my role as an OBM. I love to help professionals like you navigate the complexities of your business while preserving the heart-centred work culture that drives your success.

With my expertise, you and your team can expect enhanced operational efficiency, reduced stress, and more time to focus on your core strengths. Together, we'll create a structured and efficient environment that not only preserves your heart-centred work culture but also takes your business to the next level.

READY TO TRANSFORM YOUR BUSINESS? >>

Contact me today, and let's start a conversation about how I can help you achieve lasting success and excellence in your professional sector.

email me at faye@fayeclowes.com


Skills & Training:

BA (Hons) Business Management
Certified Online Business Manager
Certified Director of Operations
FG Society Funnel Strategist
Certified Business Strategist
Certified Dashboard Designer
Prince II Practitioner
ITIL Foundation

Root Cause Analysis
SWOT
PESTLE
Business Planning



Languages:

English


Online tools & systems:

Adobe
Apple products
Asana
Buffer
Canva
Clickup
Easy Digital Downloads
Eventbrite
Gmail
Google suite
Hootsuite
Kajabi
Leadpages
Lucidchart
Mailchimp
Memberpress
Microsoft Office
Monday.com
Outlook
Paypal
Stripe
Teamwork
Trello
Wordpress
Xero