Emma Maxwell

Emma Maxwell

Certified Since:: November 2023

Expert Overview

Are you full of ideas but never have enough time to make everything happen? Overwhelmed by the day to day but want to bring your business to the next level? Feeling lonely at the top and have nobody to bounce ideas off? If this sounds like you, you need me!

I believe in real connections, genuine attitudes, and a straightforward approach. My commitment to truth and integrity is always at the core of my work, ensuring that my clients and associates can always expect honest, no-nonsense guidance and solutions.

I provide operational and managerial support and as your right hand, I craft customised back-end solutions aligned with your business needs and goals; and then manage your team and operations to make sure everything goes smoothly.

✅ Industry expertise: With over 20 years in the corporate space and 15+ years as the right hand to a director, I am an experienced integrator and I’m exactly what visionaries like you need to work with to bring your businesses to the next level.

✅ Operational efficiency: I love organising operations and optimising workflows. I also love a good spreadsheet and am passionate about metrics and improving team efficiency.

✅ Proven track record: I have experience running my own businesses and spent time working in Customer Success/Relationship Management, so can confidently provide you with senior management level support across back, middle and front office operations.

✅ Client-centric approach: The services I provide for your business are as unique as your business is. From our initial call, right through to completion, I am tailoring my skills specifically to your businesses’ needs.

✅ Strategic vision: I LOVE the bigger picture stuff as much as diving deep. Through my bespoke onboarding and auditing processes, we will dig deep into what your business really needs and I’ll put the plan in place to get it there.

✅ Collaborative leadership experience: I know that working in partnership with business owners is the way to really propel growth to the next level.

✅ Results oriented mindset: I use metrics and analysis to gain measurable results and set future targets and KPIs to increase your ROI.

🌱 A bit about me
I am a mum, granny and owned by my pets. I live on a Scottish Island where I love walking by the sea in wild, stormy weather, sing in a local choir and am a Kundalini Yoga and Meditation Teacher. I am passionate about inclusivity and am secretary for the local Deaf Children’s society as well as a STEM Ambassador.

I began my working journey online in 2001, with much of this time spent as right-hand to Editor-in-Chief at Netmums and then a director. These 20+ years working online has taught me that even though the world is constantly changing and technology developing, humans are the same and we all want to be happy and fulfilled. I’m eager to work with any business owners that are positively enhancing the lives of their clients with authenticity and integrity.

Myers–Briggs Type Indicator (MBTI): INFJ-A
Entrepreneurial Operating System (EOS®) type: Integrator

🌱 Fun facts about me
I was one of the top 5 females on Google+ in the UK (back when it was a thing)
I won a mixing deck dj-ing in Ibiza


Skills & Training:

Training
Certified Online Business Manager®
Post-Graduate Certificate in Environmental Management (merit)
BSc (Hon) Technology and Environment
Accredited Business Coach Practitioner
Power BI Dashboard in a Day
Moz SEO Essentials

Skills
Project Management
Launches
SOPs
Metrics
Optimisation
UX and SEO
Team management and budgets



Languages:

English


Online tools & systems:

I am very comfortable in a digital environment and never feel daunted learning new software. The tools and systems I can already use includes:

Wordpress
Divi
Contentful
WooCommerce
Groove.cm

Asana
Infinity
Trello
Wrike
Calendly
Slack
Bullhorn
Hubspot
Jira
Tidio

Moz
Google Analytics
Power BI
SEMRush

Mailchimp
Typeform
Adobe Suite
SurveyMonkey
Mailerlite
YouTube
Vimeo
Canva

Microsoft 365
G-Suite
Zoom
Teams
Xero
Stripe
Paypal
DocuSign
Adobe Sign
Lastpass
Zapier
SendGrid
ChatGPT
Dropbox