UK / Ireland

You’re a successful coach or trainer, you’ve proven that.
Your business is doing well, and you’re full of plans for further growth.
Only… with that growth comes extra work. More customer support, systems to keep everything running, processes that need to be aligned, etc.

And if you’re really honest, it’s a bit of chaos behind the scenes sometimes. Things regularly go wrong, leading to customer frustration, missed sales, and a lot of extra work that you don’t really have time for.

You’re tired of constantly managing your team, or calling in ad hoc help every time. You need someone to pull the strings behind the scenes. That’s where I come in as a Certified OBM.

Together we take your business to the next level 🚀.

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About me ✋

Hello, my name is Vicky. I have had my own VA biz for the last 3 years. Before that, I worked for 16 years as an Executive Assistant in a large international company.

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Fun facts

😺 Crazy cat mom of three British Shorthair Cats: Usher, Spencer and Pirlo.
🍳I am not a kitchen princess, but luckily I have a husband who can cook very well.
🍫 You can always wake me up for a ‘moelleux au chocolat’ (my favorite dessert)
🌄 You can find us muliple times a year in the beautiful South of Crete.

Hi there! 👋 I’m Nuria…
Your tech specialist and online business manager with the skills to implement systems and tools including websites, digital security expertise, and audio podcast auditing, just to name a few of the trending industry favourites that are so necessary nowadays.
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With over 20 years working at the corporate level, I understand the nuances that come with overseeing the many aspects of a growing business. CEOs have so much on their plates and with the support of a trusted partner (like me as your OBM) so much more can be accomplished when key operations management is delegated for others to handle.
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You are in the right place if you want someone to take active ownership of your business operations, ensuring that things run like clockwork.
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From leading the team as the main point of contact for assignments and approvals, to creating, reviewing, and evaluating processes for more efficiency, to ensuring your website and client data are secure and GDPR compliant at all times (this is often overlooked by many business owners); my overall goal is to ensure the day-to-day management of your business is running smoothly and we are hitting our monthly, quarterly, and annual goals.

But wait…there’s more 😇

As a bonus, I offer bilingual support in English and Spanish. Ensuring that your business is well-equipped to serve the needs of an increasingly diverse customer base while fostering strong relationships built on trust and understanding.

Do you already feel like you want to chat? Book a call to chat here!!
I’m eager to get to know you, your business, and your goals and bring support to every aspect of your growth!

Below are some of the keyways I will support YOU and YOUR BUSINESS:

➤Doing an operational review with you to make sure we are clear on the company vision, mission, and annual (and quarterly) goals. This includes getting your big ideas out of your head and then prioritizing, planning, delegating, and implementing on these ideas to bring them to life.
➤Creating detailed launch plans that help you and the team focus on the right areas at the right time + keeping everyone accountable, so we hit our launch goals.
➤Improving your systems and precise procedures, or setting them up from scratch if you don’t have any yet. SOPs (standard operating procedures) are not a set it and forget it thing. We will be revisiting these on a regular basis to ensure we are efficient, accurate, and compliant as required for GDPR and security measures.
➤Leading and serving the team, including hiring, training, day-to-day management, and accountability. I can take care of everything so you’re free to work ON your core business instead of in it.
➤Complete data security management of Google Workspace. This is an area that a lot of business owners miss even though it is very important to stay compliant so that our customers around the world feel safe and secure in working with us.
➤Podcast audio editing for a quality listening experience. Podcasting is a trending and popular marketing tool for building trust, showing authority in our field, and gaining customers. If this is your preferred marketing method (or you’d like to add it to your repertoire) than this is definitely an area I can help you manage.
➤And finally, let’s not forget about making and tracking progress. I’m here to make sure that the right stuff gets done in the right way by the right people at the right time. Not only do I create the plan, I follow up with everyone (and that includes YOU) to make sure things are on task and on track. That’s how we hit our goals each and every month.