Great question from a member…
Hi Tina. My name in Andy Horlick. I met you at the recent Coaching Success Forum in Vancouver. Congratulations on your new venture – I look forward to learning more about what you are working on.
I’m hoping you can give me some advice – but first some brief background information. I am one of three partners in Navigo Consulting and Coaching (www.navigo.ca) . We help leaders and their people successfully navigate change. We operate virtually, with each of us having a home-based office. To date, I have done all of the administrative work for the firm and this no longer makes economic or personal sense. One of the key learnings for me from the Forum was the importance of recruiting a capable support team and utilizing specialized tools to support virtual work. The first change I’ve made is to establish an intranet for us at Intranets.com. We are now embarking on a search for a virtual support person who can assist us with running the day-to-day business and more importantly, help us dramatically increase our online presence. We are planning to develop a coaching program for change agents that would be delivered virtually.
Based on your experience, do you have any suggestions as to how/where we would find a person who possesses the skill set necessary for such a role? My own experience with administrative assistants is that most lacked the understanding of the internet, ezines and ecommerce that we need. Also, would it be wise to separate out the management of the financial aspects of the firm (bookkeeping, payroll, and liaison with our accountant) and have these functions performed by a separate individual? Any advice you can provide would be most appreciated. Thanks in advance.
– Andrew Horlick