(an excerpt from Chapter 3 in Becoming an OBM)
Your job as the OBM is also to protect your client from certain decisions that your client should not be wasting his or her time on. This is especially important with operational and systems-based decisions.
Let’s say your client wants to set up a new blog-based website. First, bring them a summary of options and ideas for them to consider and ask for their approval on the parameters of the project. While you are creating the blog, do NOT NOT go to them with every little question that you have (“Where do you want your RSS feed link? Did you want me to add your picture here? Should I change this description to match your main website?”).
Instead, go ahead and set up the new blog based on your experience and then have your client look at a draft version and request any changes. Again, it is better to present them with a solution to review (a completed draft version of the blog) than to ask them what to do at every step along the way.
This is ESPECIALLY important for clients who actually enjoy systems and administrative tasks. If given the chance, these clients can very easily become involved in these things to the point of distraction. These clients may want to know more about the details than other clients would, but don’t be afraid to lovingly “slap their wrist” if they try to become too involved. It is not the best use of their time to get too involved on the back-end and you may need to remind them of that.