Are You an Online Business Manager?

February 10, 2016

After 6 years and hundreds of conversation with virtual support professionals about the opportunity to become an OBM, I can confidently say I know a thing or two about ‘who’ the OBM is. I say ‘WHO’ because in all actuality being an Online Business Manager is much more about how you identify yourself and your […]

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5 C’s of Customer Service

January 27, 2016

Regardless of your role in an online business, customer service is the first step to making a good and lasting impression. Lets be honest, bad customer service annoys us all! There is nothing more annoying then going to a restaurant or a department store and dealing with someone who is poorly trained in customer service. […]

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I AM SYSTEMATIC

November 18, 2015

Yes, yes, yes!  The good ole methodical system…this is key folks!  The key to EVERYTHING online business success: Systems I get that it’s not always that sexy to talk about processes, automation and systems.  But sexy or not it is the foundation of what any predictable success must be built on.  So as an OBM […]

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I AM CREATIVE

November 16, 2015

If I am being completely honest our team would not consider me the most creative person.  When a ‘creative’ needs to be produced someone else on the team is doing it.  Specifically as it pertains to graphics. My creativity doesn’t flow through pictures or vision.  Even to the point that my husband does most of […]

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I AM INSPECTING

November 13, 2015

One of my husband’s favorite quotes is: You get what you inspect not what you expect! As a leader there is really not a truer statement.. but as an OBM we have to be purposeful to ensure we are inspecting our teams execution and performance. Working with virtual professionals creates a different dynamic as it […]

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I AM CONFIDENT

November 12, 2015

Can I just start by saying confidence is not arrogance.  I feel like there is such a negative vibe around being confident.  When you think of confident people do you automatically think of the most arrogant person you know?  Confidence is not what you are doing (or saying) but who you are being. Let me […]

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I AM PURPOSEFUL

November 10, 2015

Google says purposeful is:  having or showing determination or resolve. I like it! I have found very few things in my life require me to show determination or resolve at the same level of being an OBM has.  After all, we are the get it done folks.  We start it, maintain it and ensure it […]

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I AM INNOVATIVE

November 10, 2015

Online Business Managers do not always think of themselves as the innovators of the business.  After all isn’t it the business owner’s responsibility to come up with the content, programs, ‘next best thing…’ Yes… as it pertains to the ‘what’ of the business, as it pertains to what will be promoted, what will be sold, […]

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I AM STRATEGIC

November 7, 2015

EVERYTHING in the online business world revolves around having a solid planned out strategy.  Of course, we like to say the Online Business Manager is where strategy meets implementation!  So with that in mind, it’s only natural one of the key attributes to being an OBM is strategy. Strategy, as it pertains to the OBM […]

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I AM ORGANIZED

November 6, 2015

Have you ever considered how much time gets wasted in searching for stuff?  If you have ever started with a new client who was less than ‘tidy’ in the management of their files and ops, you know exactly what I mean (and if you are a virtual support professional, I dare say you know it […]

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