How to Know if Someone is Doing a Good Job (CHECKLIST)

by Tina on August 19, 2011

in Build Your Team,For OBMs,For VAs

I was reminded on a call this week about the importance of having the *right* support in your business – and so I wanted to share with you one of my favorite checklists from the THRIVE Hiring System.

  • THRIVE Hiring SystemIf you are HIRING (aka – you are the boss) – use this list to determine if the people on your team are truly doing a good job for you (or not.)
  • If you are BEING HIRED (VA, OBM or otherwise) – consider this list from the perspective of how you can serve your clients in the best way possible so that they simply can’t imagine doing business without you!

Check the ones that apply, and if need be, look to make improvements that will truly create a strong working relationship. (I’m of the opinion that most stuff is fixable, with the right amount of communication and intention.)

  • They over communicate – never leaving you to wonder if they received your email/request.
  • They tell you if they can’t meet a deadline and work to find a new deadline that will fit both sides.
  • They under promise and over deliver.
  • Things are getting done and with very little time and energy from you.
  • You feel at peace knowing you are being looked after.
  • Continue to read on blog here…
  • You feel a sense of pride that they are on your team.
  • Your level of stress is reduced knowing that they are taking care of things.
  • You feel comfortable and a new sense of excitement for your business and what you are creating.
  • You find yourself easily letting go of things that were previously difficult to do so.
  • You don’t need to delegate … things are looked after before you even think of them.
  • Commitments are looked after, stuff is organized and flowing.
  • They ‘take inventory’ of your needs without you even realizing it.
  • They essentially create their own job description with little input from you (they just know what needs to happen next).
  • They ask you questions that demonstrate they know you, your business model and understand your goals and priorities.
  • You start to work on projects you thought you’d never have time to do.
  • You are spending more time “off” – rather than sitting at your computer working all the time.
  • You look forward to telling them about your new ideas to get their thoughts and feedback.
  • Every time you find yourself having to make a decision, you know you have someone to bounce things off of.
  • You start to realize you have very little to do with the day-to-day functions of your business – instead you’re working ON your business.
  • You feel like you can take a vacation again and your business will be just fine in your absence.
  • You look forward to learning new strategies and implementing them in your business … you now have someone else to do it for you!
  • You start to feel very comfortable with investing in additional areas to build your business.
  • Your profits increase (over time) and business ‘is good’.

{ 4 comments… read them below or add one }

PJ Davenport August 19, 2011 at 6:55 pm

Hey Tina, absolutely love your work! You have dug deep and provided a detailed tool that helps business owners understand the true benefit of having having great assistance in eliminating overwhelm in their business. I’m sure many of us (Virtual Assistants) provide most (if not all) of the services and benefits you identified, but don’t think to verbalize them as you have so adequately done. Thanks.


Ella | The Office Escape January 2, 2012 at 4:22 am

I agree with PJ. I really appreciate this post esp now that I run a multi-VA business of my own. Its hard to find a team mate or colleague that will fit my needs and now that I have good quality VA’s on my team, I find myself smiling half way across your post. With a huge sense of relief and pride that I have a team I can depend on.

Thanks for this Tina :)


Sarie January 28, 2012 at 2:29 am

I haven’t been through the video series about Confessions of a Control Freak – but the outline you did in this article is really applicable to business owners and VAs as well. I wanted to level up my being a VA however, what advice could you give that because of the Control Freakness of your boss, you fail to accomplish some of the items outlined. I feel that if I outrightly inform him that’s not the way to treat your team, might lose my job. Hehehehehehehe.

Thanks, Tina – your a manna from heaven! :-)


Tina February 25, 2012 at 3:59 am

Hey Sarie – sorry for the delayed response (we just moved hosting companies and I fell behind on comments, doh!) If you are working with a control freak it can be a tough thing to deal with – and yet you do have to do something or otherwise it will suck the life out of you at some point. I would have a conversation re: “it’s really important to me that i’m able to take work off your plate, and I know that you’ve asked me to help with X and yet it seems to keep coming up for you. how can we set this up so you don’t have to worry about it anymore?” sometimes it can be as simple as having a conversation, maybe you need to get a system in place so he can see what is going on, etc. you may need to ask persmission to give him a loving “slap on the wrist” to let go of things as well in the future. bottom line – i would rather see you deal with this and potentially lose this client vs. having to continue the way it is now… that doesn’t serve you and ultimately doesn’t serve your client either in the long run. Hope this helps!


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