Comments on: Diminishing Returns… when things go downhill http://onlinebusinessmanager.com/blog/archives/1405 Wed, 20 Mar 2013 22:41:47 +0000 hourly 1 By: Tina http://onlinebusinessmanager.com/blog/archives/1405#comment-557 Tina Fri, 07 Jan 2011 16:59:15 +0000 http://www.onlinebusinessmanager.com/blog/?p=1405#comment-557 I so agree Ben re: taking initiative… it is very annoying to me (and other biz owners) when someone doesn’t share what is really going on with them. On one hand I get it and have been there myself – we think we *should* be able to handle it all and/or don’t like having tough conversations. But nothing can be fixed or changed without being real with the situation and have a conversation.

]]> By: Ben Thole http://onlinebusinessmanager.com/blog/archives/1405#comment-556 Ben Thole Fri, 07 Jan 2011 16:37:43 +0000 http://www.onlinebusinessmanager.com/blog/?p=1405#comment-556 Great post Tina! You did a great job of identifying the potential root causes for this. I’ve experienced the same things in my business, both in providing service/support to clients and also with the virtual assistants working for me.

Communication really is the key … I would recommend to any Virtual Assistants / Online Business Managers that when they sense this imbalance starting to form — and let’s be honest … usually we intuitively know there is a problem but we’re hoping the client doesn’t notice before we get a chance to fix! — it’s a great time to take the initiative and reach out to the client and say “Hey, I just wanted to let you know I’ve been feeling a little overwhelmed lately and I’m aware that could be affecting my productivity, and here is what I’m doing to correct it moving forward …”

As long as there is good communication about these issues, I think that reasonable people will work with you to find good solutions.

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