Welcome to the seventh video in our Top 10 Question series re: how to find, hire and work with a virtual team. (Click here to access a list of all videos and to sign up for email notification of new videos)
Today’s video answers the question:
How to know when to fix something vs. fire the person?
Problems will always arise from time to time in our working relationships, the key is to make sure that you don’t let them drag on too long. There is a strategy that I like to use when it comes to knowing if something is fixable or if it’s time to let someone go…
Questions? Thoughts? Pings? Aha’s or eek’s? Please share via comments below…
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Thanks Tina, your 3 strikes guideline is smart. It provides a framework for learning workstyle preferences and communication difference. It probably can be worked out.
Something goes wrong once – it’s about coaching through and seeing what’s missing. Same thing goes wrong twice — more detail or training is necessary. Some checks and balances can be put in place. But same thing goes wrong three times may mean that there’s too big a gap in knowledge or fit.
Tina,
Good idea to give three strikes. I also ask, Is it something that’s a character flaw or a learning issue? A character flaw is when someone has the attitude of not caring enough to be careful proofreading information or anticipating events. A learning issue is, for example, showing them how to think two steps ahead. Thanks for the great info.
Linda
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